Author Archive | Rita Keller

Summer is a Good Time to Think

Wednesday, May 24th, 2017 Summer is a Good Time to Think “Training your mind to think is a process not just an activity – it gets better over time and through repetition.” – Jennifer Gluckow Busy season is over. Perhaps, things are just a little slower in your work life. Plus, summer is a perfect […]

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Finger-Pointing

Tuesday, May 23rd, 2017 Finger-Pointing “I praise loudly. I blame softly.” – Catherine the Great Occasionally, something goes wrong on a client engagement. Somebody didn’t follow procedures. Someone talked to the client and didn’t pass along the information. A client phone call got lost in the shuffle and didn’t get returned. The list could go […]

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Always Strive For Personal Development

Monday, May 22nd, 2017 Always Strive For Personal Development “When we are no longer able to change a situation, we are challenged to change ourselves.” – Viktor Frankl Working inside a busy CPA firm you strive for improvement. Improvement for the firm, improvement for a particular department, improvement for a process, and improvement for those […]

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It’s Up To You

Thursday, May 18th, 2017 It’s Up To You Sure, you want to be successful. Sure, you want your firm to be successful. It’s not magic. It’s called hard work. Take this advice from Pharrell Williams, Grammy-winning singer, songwriter and producer: “If you don’t do it for yourself, you can’t depend on others to do it […]

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Make Them Feel Important

Wednesday, May 17th, 2017 Make Them Feel Important “Good manners are made up of petty sacrifices.” – Ralph Waldo Emerson When your clients, prospects and others call your office, through the main line, do they feel welcome? Or, do they feel interrogated and unimportant? Many successful accounting firms have adopted a “no inquiry” method of greeting […]

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Don’t Always Believe It

I try to provide CPAs and all the people working inside CPA firms with helpful information via my presentations, workshops, newsletter, consulting activities and this blog. Much of it comes from my many years of actual experience working inside a growing, profitable CPA firm. Some of it also comes from my extensive reading…. of books, […]

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